Privacy & Cookie Policy
We are committed to protecting your personal data and being fully transparent about how we collect and use it.
01 — Who We Are
This Privacy & Cookie Policy (“Policy”) is provided by Flowline Operations (“we,” “us,” or “our”), the operator of flowlineops.com (the “Website”).
For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and any applicable national implementing legislation, Flowline Operations is the Data Controller of your personal data.
By using our Website, you acknowledge that you have read and understood this Policy. If you have any questions, please contact us at info@flowlineops.com before continuing to use our services.
02 — What Information We Collect
Information You Provide to Us
- Enquiry and contact forms: Your name, email address, phone number, and message content when you reach out to us
- Email correspondence: Any personal information you include when emailing us at info@flowlineops.com
- Newsletter or marketing sign-ups: Your email address if you subscribe to receive communications from us
Information Collected Automatically
- Usage data: Pages visited, time on page, links clicked, and referring URLs
- Technical data: IP address, browser type and version, operating system, screen resolution, and device type
- Cookie data: Identifiers and preferences stored via cookies and similar tracking technologies (see Cookie Policy below)
03 — Lawful Basis for Processing (GDPR)
Under GDPR Article 6, every processing activity must have a lawful basis. We rely on the following:
| Processing Activity | Lawful Basis | GDPR Reference |
|---|---|---|
| Responding to enquiries and contact form submissions | Legitimate interests / Performance of a contract | Art. 6(1)(b) & (f) |
| Sending marketing or newsletter communications | Consent | Art. 6(1)(a) |
| Website analytics and performance monitoring | Legitimate interests | Art. 6(1)(f) |
| Non-essential cookies (analytics, marketing) | Consent | Art. 6(1)(a) |
| Compliance with legal obligations | Legal obligation | Art. 6(1)(c) |
Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms and determined our interests are not overridden. You have the right to object at any time.
04 — How We Use Your Information
We use the information we collect strictly for the following purposes:
- To respond to your enquiries and requests submitted via our contact form or by email
- To send marketing communications or newsletters where you have given consent
- To analyse how visitors interact with our Website so we can improve its content and performance
- To maintain the security and integrity of our Website and prevent fraudulent activity
- To comply with our legal and regulatory obligations
We will never use your data for purposes incompatible with those above without first obtaining your consent or having another valid lawful basis under GDPR.
06 — International Transfers
Some third-party service providers may be based outside the European Economic Area (EEA). Where personal data is transferred to a country not recognised by the European Commission as providing adequate protection, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission under GDPR Article 46(2)(c)
- Binding Corporate Rules (BCRs) where applicable
- Other lawful transfer mechanisms permitted under GDPR Chapter V
You may request further details about these safeguards by contacting us at info@flowlineops.com.
08 — Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable law:
- Contact and enquiry data: Up to 2 years from the date of last correspondence
- Marketing and newsletter data: Until you unsubscribe or withdraw consent, after which it is deleted within 30 days
- Website analytics data: Up to 14 months (aligned with standard analytics platform settings)
- Legal and compliance records: As required by applicable law, typically up to 7 years
Once personal data is no longer required, we will securely delete or anonymise it in accordance with our internal data handling procedures.
09 — Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure:
- TLS/HTTPS encryption for all data transmitted via our Website
- Restricted access to personal data, limited to authorised personnel only
- Regular review and updating of our security practices
In the event of a personal data breach likely to result in risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours as required under GDPR Article 33, and will notify affected individuals where required under GDPR Article 34.
10 — Your Rights Under GDPR
As a data subject under GDPR, you have the following rights. These apply to individuals in the EU/EEA, and where applicable to UK residents under the UK GDPR.
To exercise any of the above rights, email us at info@flowlineops.com. We will respond within one calendar month as required under GDPR Article 12. We may need to verify your identity before fulfilling a request.
Supervisory Authorities
If you are based in Ireland, the relevant authority is the Data Protection Commission (DPC) — www.dataprotection.ie. If you are in another EU/EEA member state, please contact your local supervisory authority. UK residents may contact the Information Commissioner’s Office (ICO) — ico.org.uk.
11 — Children’s Privacy
Our Website is not directed at children under the age of 16 and we do not knowingly collect personal data from individuals under this age. If you believe a child under 16 has provided us with their personal data, please contact us at info@flowlineops.com and we will delete that information promptly.
12 — Changes to This Policy
We may update this Policy periodically to reflect changes in our practices, applicable law, or the services we provide. Any updates will be posted on this page with a revised “Last Updated” date.
Where changes are material, we will take reasonable steps to bring them to your attention, such as displaying a notice on our Website. We encourage you to review this Policy from time to time to stay informed about how we protect your data.
Get in Touch
Questions, concerns, or data requests? We’re here to help.
Flowline Operations — Data Controller
We aim to respond to all data-related requests within one calendar month as required under GDPR Article 12.